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Privacy Policy

Effective Date: February 24, 2025
Last Updated: February 24, 2025

Casual Therapy, LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or use our services. By accessing our website, you agree to the terms outlined in this policy.

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1. Information We Collect

We collect the following types of information:

a. Personal Information

When you contact us, book an appointment, or sign up for our services, we may collect:

  • Name

  • Email address

  • Phone number

  • Billing and payment information (if applicable)

  • Any other details you voluntarily provide (e.g., message inquiries)

b. Automatically Collected Information

We use cookies and tracking technologies to collect:

  • IP address

  • Browser type

  • Pages visited

  • Time spent on the site

  • Referral sources

This data helps us improve website functionality and enhance user experience.

c. Sensitive Information

We do not request or store sensitive medical records through our website. Any client data shared during therapy sessions is handled in compliance with HIPAA (Health Insurance Portability and Accountability Act).

2. How We Use Your Information

We use your data for the following purposes:

  • To provide therapy services

  • To respond to inquiries and appointment requests

  • To process payments (if applicable)

  • To improve website functionality and content

  • To comply with legal obligations

  • For marketing and communication purposes (with your consent)

3. Cookies & Tracking Technologies

We use cookies to enhance user experience and analyze site traffic. By using our website, you consent to our use of cookies. You can manage cookie preferences through your browser settings.

Types of Cookies Used:

  • Essential Cookies – Necessary for website operation

  • Analytics Cookies – Help us understand user behavior

  • Marketing Cookies – Used for targeted advertising (only if applicable)

You can modify cookie preferences via our [Manage Cookie Preferences] link.

4. Third-Party Sharing

We do not sell or rent your personal data. However, we may share information with:

  • Payment processors (for transactions)

  • Scheduling software providers

  • Legal authorities (if required by law)

  • Website analytics providers (Google Analytics, etc.)

All third-party partners comply with relevant data protection laws.

5. Data Security

We take security seriously and implement measures to protect your data, including:

  • SSL encryption

  • Restricted access to personal information

  • Secure payment processing

While we take reasonable steps to protect your data, no online transmission is 100% secure.

6. Your Rights (GDPR & CCPA Compliance)

If you reside in the EU (GDPR) or California (CCPA), you have the following rights:

  • Access – Request a copy of your personal data

  • Correction – Update incorrect or incomplete data

  • Deletion – Request deletion of personal data

  • Restriction – Limit how we process your data

  • Objection – Opt-out of certain data uses

  • Data Portability – Transfer your data to another provider

To exercise your rights, please contact us at hernandez.ashleylcsw@gmail.com.

7. Data Retention

We keep your personal data only as long as necessary for the purposes outlined in this policy. You may request deletion at any time, subject to legal requirements.

8. Third-Party Links

Our website may contain links to external sites. We are not responsible for their privacy policies or practices. Please review their policies before submitting personal data.

9. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated Effective Date. Continued use of our website constitutes acceptance of these changes.

10. Contact Information

For privacy-related inquiries, please contact:

📍 Casual Therapy, LLC
📧 hernandez.ashleylcsw@gmail.com
📍 Portland, OR

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